Commercial & Operations Sync
Customer Rework Authorizations & Change Orders
Real-time queue tracking out-of-scope defects, customer review activity, and work order authorization states.
Severe Pallet Lean (>15°) on Pallet P08DX-260918-037-P08
During rework in Bay RW-01, pallet P08 was determined to have severe load shift (>15° tilt) with sheared bottom runners and creased lower cases from hard braking on the I-70 Floyd Hill descent. Requires full manual restack, replacement Grade-A pallet exchange, machine re-wrap, and corner board installation.
Prescribed SOP Remedy:RW-01
1. Carefully un-case 72 cartons of bottled soda
2. Transfer and hand-stack onto replacement Grade-A hardwood GMA pallet
3. Inspect bottles for seal integrity
4. Apply 80-gauge machine stretch film with 4 heavy-duty corner boards
5. Inspect plumbness (<2° variance) & clear for reload into RMB-5012
2 damage evidence photos attached
Change Order Commercial Authorization
$285.00
Base Contract: $450.00
Authorized Billable: $450.00
Bottom Tier Carton Creasing (Tier 1 & 2)DX-260918-035-P01
Cartons compressed due to excessive top weight during intermodal container rail transit. Dry grocery contents intact.
Prescribed SOP Remedy:D-04
Invert tier stacking during transload to relieve bottom carton stress.
1 damage evidence photo attached
Change Order Commercial Authorization
$0.00
Base Contract: $1001.00
Authorized Billable: $450.00
✓ Corrective Rework Completed & Pallet Staged
BOL Count Mismatch (24 on BOL vs 22 in Trailer)
Driver paper BOL states 24 pallets; visual seal-break inspection confirms 22 pallets with front bulkhead void.
Prescribed SOP Remedy:Spot Y-03
Hold offload until shipper confirms revised BOL count.
1 damage evidence photo attached
Change Order Commercial Authorization
$0.00
Base Contract: $520.00
Authorized Billable: $450.00